Mystery Shopper - Field Marketing Representative

Join Impact Power Mandiri as a Mystery Shopper and play a pivotal role in enhancing customer experience and brand compliance for our premium partner, IQOS. This unique opportunity allows you to work independently while contributing to market research and customer satisfaction in Karo, Sumatera Utara.

As a Mystery Shopper, you'll visit various IQOS retail locations to evaluate customer service, product knowledge, and overall store experience. Your insights will help us ensure that our partners maintain the highest standards of service and compliance. This role offers a flexible schedule and the chance to work in a dynamic and growing market.

📋 Tanggung Jawab Pekerjaan

• Visit and evaluate IQOS retail locations to assess customer service, product knowledge, and store experience.
• Document observations and feedback using specific tools such as Google Forms or similar survey platforms.
• Provide detailed reports on your findings to help improve service standards and compliance.
• Work independently and manage your own schedule while adhering to specific visit times.
• Ensure all evaluations are conducted discreetly and professionally.
• Collaborate with the Impact Power Mandiri team to discuss and implement improvement strategies.
• Participate in training sessions to stay updated on best practices and new evaluation methods.
• Maintain confidentiality and professionalism in all interactions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or retail environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Familiarity with using digital tools for data collection and reporting.
• Strong attention to detail and ability to provide constructive feedback.
• Valid driver's license and reliable transportation.
• Professional and discreet demeanor.
• Ability to work flexible hours, including weekends and evenings.

🛠️ Keahlian

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