Layer 1 Technical Support Engineer (IT Helpdesk & Monitoring)

Join Neptus Technologies as a Layer 1 Technical Support Engineer and become the frontline hero for our IT infrastructure! In this dynamic role, you’ll serve as the first point of contact for technical issues, ensuring seamless operations for our clients and internal teams. Located in Jakarta Barat, you’ll work closely with our team to monitor and troubleshoot network and system issues, leveraging tools like Zabbix, Nagios, and PRTG.

At Neptus Technologies, we’re a growing company with a strong focus on innovation and client satisfaction. Our team is passionate about delivering top-notch technical support, and we offer opportunities for professional growth and development. If you’re a proactive problem-solver with a keen eye for detail, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to internal teams and clients, resolving hardware, software, and network issues promptly.
• Monitor IT infrastructure using tools like Zabbix, Nagios, and PRTG, ensuring high availability and performance.
• Document and track technical issues, maintaining a comprehensive log of incidents and resolutions.
• Collaborate with higher-level support teams to escalate complex issues and provide updates on progress.
• Conduct regular system checks and maintenance to prevent potential problems.
• Train and support junior team members, fostering a culture of continuous learning and improvement.
• Stay updated with the latest IT trends and technologies, applying best practices to enhance our infrastructure.
• Participate in on-call rotations to ensure 24/7 coverage and immediate response to critical issues.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT support, with a strong background in network and system monitoring.
• Proficiency in using monitoring tools like Zabbix, Nagios, and PRTG.
• Familiarity with Windows and Linux operating systems, as well as common networking protocols.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical stakeholders.
• Certifications such as CompTIA A+, CompTIA Network+, or Cisco CCNA are a plus.
• Ability to work independently and as part of a team, with a proactive and customer-focused attitude.

🛠️ Keahlian

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